FAQs

How Can We Assist?

Do you ship live Eel to every state?

Yes, American Eel may be shipped live to any state; however it is the buyers responsibility to abide by any local or state regulations.

How are American Eel shipped?

All live eel will be shipped in a temperature controlled box such as a soft sided or styrofoam cooler and will be bagged with a small amount of water. The bag will then be filled with 100% oxygen and sealed for shipments up to 48 hours.

What are my shipment options?

All products live or frozen have a maximum 48 hour shipping window. Next Day or 2nd Day Air is always recommended; however if you live within the 2 day delivery zone from Massachusetts we can ship Ground.

What is your return policy?

Since we deal in live bait, returns are not accepted; however if your live bait does not survive shipping we will work with you to ensure your satisfaction. Please note that it is not abnormal to see a 5% dead loss on large orders of live eels and any loss higher than this can be replaced at no charge.

How much is a bushel?

A bushel by volume is 9.3 gallons and a bushel of crab will weigh approximately 35-40 pounds and will fill two 5 gallon buckets to the top. The dimensions of the bushel bag are 19x32 and has a draw string enclosure.

How are the crab sold?

Crab will be sold in mesh bushel bags or we can load them directly in your cooler.

What are the payment options?

We take all major credit cards, cash, Venmo and Paypal.

How long do Green Crab survive out of the water?

It varies by how you store them. Green crab can survive for 3-5 days in a cooler or almost indefinitely if you store them in saltwater. The life of crabs can also be extended by placing a wet towel on top of them inside your cooler.

What should I do with leftover crab?

Kill them, eat them, donate them, but under no circumstances should you return them to the water. Dumping green crab in harbors can cause irreversible damage once they are established.